SHIPPING & DELIVERY POLICY
 
Last updated October 18, 2024
 
 
 
This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms: https://www.joltstrips.co.uk/terms-conditions/.
 
 
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
 
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
 
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
 
Free Shipping
 
We offer free Standard 3 to 5 days shipping on Orders over £50.
 
Shipping Fees
 
We also offer shipping at the following rates:
 
Shipping Method
 
Shipping Fee
 
 
 
DPD Next Day – order before 2pm Mon-Thurs
 
£4.95
 
Royal Mail 2nd class
£1.99
 
Free Shipping
Orders over £50

We will follow up after you have placed the order with any additional shipping information once your order has been processed. 

 
All times and dates given for delivery of the products are given in good faith but are estimates only.
 
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and  deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.
 
DO YOU DELIVER INTERNATIONALLY?
 
We do not offer international shipping.
 
WHAT HAPPENS IF MY ORDER IS DELAYED?
 
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
 
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
 
 
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
 
If you have any further questions or comments, you may contact us by:
  • Phone (Toll free): +44 (0) 333 577 5658
 
  • Email: hello@joltstrips.co.uk
RETURN POLICY

Last updated October 18, 2024


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at hello@joltstrips.co.uk to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

JOLT RETURNS
Attn: Returns
RMA #
PO BOX 292
LIVERPOOL, MERSEYSIDE L25 0YW
United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note
     ●     Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+44 (0) 333 577 5658
hello@joltstrips.co.uk